Track Shipments
Express

Speed and reliability
for small and large
shipments worldwide.

General

The most economical
way to move your
consolidated shipments.

Specialty

Designed to address
the specific needs of your
special cargo.

Services

Additional services that
will help ensure your shipment
is handled properly.

Learn more about our services

CARGO CLAIMS

Claims may be filed by the shipper, consignee, or their authorized agent as listed on our Air Waybill.  We offer Cargo Claim Forms online to assist our cargo customers in the claims process.  A written complaint specifying the damage claimed for lost/delayed/damaged cargo must be provided by the party entitled to delivery within the proper time frame or no action may be brought against the Carrier. To locate your local cargo facility or find additional information, click here.


U.S. Domestic Claims

All claims must be submitted in writing to Delta within 60 days from the date of delivery by Delta, as listed below.  Written complaints of damage must be provided to the Carrier by the party entitled to delivery, per our Air Waybill:

Damage and Delay: within 15 days from delivery of cargo

Loss/Non-delivery: within 60 days from the date of the Air Waybill

View the Terms and Conditions for DASH Only and U.S. Domestic shipments.


International Claims

All claims must be submitted in writing to Delta within 120 days from the date of delivery by Delta, as listed below.  Written complaints of damage must be provided to the Carrier by the party entitled to delivery, per our Air Waybill:

Damage: within 14 days after the delivery

View the Terms and Conditions for international shipments.


Overcharges

Claims for overcharges must be presented in writing to the Cargo Accounting department within 60 days from the date of the Air Waybill. 


File a Claim Online

You can now submit these claims online and then mail or fax supporting documentation to the address/fax number indicated on these forms:

 

Note: Service Failure guarantee applies only when booked electronically.