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U.S. Customs & Border Patrol Notice Regarding U.S. Import Shipments
We have been advised by the U.S. Customs and Border Protection that they are experiencing some issues that may impact clearance messages sent from ACE to carriers for U.S. import shipments. Delta will continue to work closely with the CBP and the local ports to clear shipments and minimize the impact for our customers.
Important Notice About “Scam” Emails Involving Delta Air Lines and Delta Cargo
It has come to our attention that certain members of the Cargo community recently received scam emails purporting to be legitimate communications from Delta Air Lines and Delta Cargo.
These scam emails typically reference an application for a commercial code-share agreement with Delta Cargo, and instruct recipients to deposit funds into a bank account in the United States purportedly affiliated with a Delta entity. These scam emails typically use fake email addresses such as “email@example.com” and “firstname.lastname@example.org”, rather than legitimate “@delta.com” email addresses. These solicitations may also include requests to deposit funds into personal bank accounts rather than into authorized Delta corporate accounts, and may include fake contact information such as phone numbers that have no connection with the individuals running the scam.
Be on the alert, these emails are fraudulent, and are not authorized communications from any legitimate entity affiliated with Delta Air Lines. Any use of the name, or names similar to, “Delta”, “Delta Air Lines”, “Delta Cargo”, or “Delta Corporate Team” in this setting are unauthorized and fraudulent. Do not open any attachments to such emails, and do not follow any instructions to send money to any bank account or provide any information in response to these emails.
Delta Air Lines is working with appropriate authorities to crack down on those involved in perpetrating these schemes. If you have received any communication that appears fraudulent and claims to be from Delta Air Lines, please send us a full copy of what you received, then please immediately delete the e-mail . If you have a question about the legitimacy of any email you have received, please contact us.
To contact us:
By mail: 4202 AIA Tower, 183 Electric Road, Fortress Hill, North Point, Hong Kong Attn: Alex Wong
By email: Alexander.S.Wong@delta.com
By fax: +(852) 2537-6753
By phone: +(852) 2521-1019
Please exercise extreme caution with respect to these scam emails. General information regarding online scams is available at the following resources:
New York State Office of the Attorney General: http://www.ag.ny.gov/internet/common-online-scams
United States Federal Trade Commission: http://www.consumer.ftc.gov/articles/0003-phishing
Book Online and Sign Up for Delta Cargo’s eAWB Program
Delta Cargo invites you to submit an eAWB today, and reduce the amount of paper involved in the shipment process. Our e-Freight program offers features including the ability to schedule shipments beyond the traditional 14-day window, view active air waybills at your convenience and eliminate the need for paper AWBs on domestic shipments - all without making a phone call. If you’re new to Delta Cargo or do not have a Delta account number or a shipper ID yet, click here to learn more about e-Freight. If you’re already a Delta shipper and have a Delta account number but have not yet signed up for eBooking, click here to get started. If you have questions about e-Freight, please contact us at eCargo@delta.com or by calling the Delta Cargo Customer Service Center at 1-800-DL-CARGO (1-800-352-2746).
Delta Cargo announces its 2015 Summer Live Animal Program
Delta Cargo will launch our Summer Live Animal program on Friday, May 15 through September 27 for domestic and international markets. This program allows for the transportation of live animals as cargo during summer months. See a list of participating cargo stations. For passengers traveling with animals as part of their checked baggage allowance, Delta’s annual passenger embargo remains in effect between May 15 and September 15; however, military animals are excluded from the annual embargo. Learn more about our Live Animal program.
We do not accept American, English or French bulldogs at any time, for any reason. Additionally, restrictions regarding other snub-nosed breeds strictly apply.