Claims may be filed by the shipper, consignee, or their authorized agent as listed on our Air Waybill.  We offer Cargo Claim Forms online to assist our cargo customers in the claims process.  A written complaint specifying the damage claimed for lost/delayed/damaged cargo must be provided by the party entitled to delivery within the proper time frame or no action may be brought against the Carrier. To locate your local cargo facility or find additional information, click here.

U.S. Domestic Claims

All claims must be submitted in writing to Delta within 60 days from the date of delivery by Delta, as listed below.  Written complaints of damage must be provided to the Carrier by the party entitled to delivery, per our Air Waybill:

Damage: within 15 days from delivery of cargo

Delay: within 21 days of delivery of cargo

Loss/Non-delivery: within 60 days from the date of the Air Waybill

View the Terms and Conditions for DASH Only and U.S. Domestic shipments.

International Claims

All claims must be submitted in writing to Delta within 120 days from the date of delivery by Delta, as listed below.  Written complaints of damage must be provided to the Carrier by the party entitled to delivery, per our Air Waybill:

Damage: within 14 days after the delivery

View the Terms and Conditions for international shipments.

Overcharges

Claims for overcharges must be presented in writing to the Cargo Accounting department within 60 days from the date of the Air Waybill. 

• Overcharge Claim Form

File a Claim Online

• Service Failure Claim Form
• Equation Service Failure Claim Form
• Loss/Damage Claim Form

Note: Service Failure guarantee applies only when booked electronically.