Delta Cargo is committed to moving shipments consistently as booked. To support this, we ask that customers provide accurate weight and volume when booking. Delta Cargo cannot ensure the shipment will move as booked if the tendered shipment does not reflect the booked weight and volume. The following outlines the policy:
Please note that all segments of a booking must be confirmed at the time of acceptance. For example, if your freight is moving ATL-LAX-SYD, all segments must be confirmed. If the ATL to LAX segment is confirmed, but the LAX to SYD segment is not, an available flight from LAX to SYD must be booked prior to or at shipment acceptance.
If you have any questions regarding our acceptance guidelines, please contact your Delta Cargo Account Manager or the Delta Cargo Call Center at 1-800-DLCARGO (800-352-2746).