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FAQs
Cargo Online Booking
Once I'm in deltacargo.com, can I link back to delta.com?
Can I book something to an area that is only served by a Delta Connection® flight?
Why am I getting the message "Warning: Page has Expired"?
Why can't I get my login and password to work?
I entered a commodity type, but when I went to change the booking, it does not appear on the screen. Why not?
Why do I keep getting an error message when I put in my Air Waybill number?
What if I have more than nine individual dimensions on box sizes?
The booking screen asks for shipment remarks. What type of remarks should be entered?
Cargo Billing FAQs
I clicked on the invoice or Air Waybill number but I am unable to open the document. I get a "pop-up blocked" message in the menu bar of my browser. What should I do?
How do I pay an invoice?
How do I get a User ID for Cargo eBilling?
I got an Invalid Password error when I tried to log on. What do I do?
I got an Invalid User ID error when I tried to log on. What do I do?
How do I change my email address or add another person to access Cargo eBilling for my account?
How do I view my most recent invoice?
How do I view an Air Waybill listed on my invoice?
How do I find an invoice for a previous week?
How do I use the wildcard search (* or ?)?
I got the response "No invoices were found for your search criteria. Please try another search." What does this mean?
How do I see a list of all invoices for my account?
How far back can I view invoices for my account?
How do I know if an invoice with an old date is outstanding?
How do I return to my invoice on Cargo eBilling from FAQs?
How do I view the original Air Waybill image?
How can I see a list of Air Waybills for my account?
How do I see a list of all invoices for my account?
How far back can I view Air Waybills for my account?
I got the response "No Air Waybills were found for your search criteria. Please try another search." What does this mean?
How do I print an invoice or Air Waybill?
How do I save an invoice or Air Waybill on my computer?
How do I email an invoice or Air Waybill?
Shipment Tracking FAQs
Who can I contact if I have a question or issue with my shipment?
What is the source of the customs status data?
What time zone is used in the shipment history?
Can I get to station information from the shipment tracking page?
Can I track the flight status from the shipment tracking page?
Can I receive email notifications regarding the status of a particular shipment?
Where can I enter an OnAsset GPS device ID?
What does the Shipment History section tell me?
Why does my shipment show unconfirmed in the Booking Information?
What does the Booking Information section tell me?
How far back can I track air waybills?
Can I track reference number(s)?
Can I track air waybills that don't start with the Delta 006 prefix?
Can I track multiple air waybills?
How do I enter my air waybill number in the tracking slider?
GPS Tracking FAQs
What is GPS?
What GPS devices have been approved on Delta aircraft?
Are there flight safety concerns when using the approved GPS devices?
What Delta flights are currently eligible for GPS service?
Do all Delta locations accept GPS-enabled shipments?
Can I ship internationally using the GPS service?
I've been using Delta DASH for years. What advantage does the GPS service provide my shipment?
How does the GPS tracking system work?
In which types of shipments is the GPS service typically used?
I've heard that Delta Cargo and OnAsset Intelligence, Inc., have partnered. What does this mean?
How much does the GPS service cost?
Does the SENTRY device have any other features?
Are there any special booking procedures or restrictions for tendering a shipment using the GPS service?
I book all of my shipments with Delta electronically. Can I tender a shipment with an approved GPS device when I book electronically? What is the procedure?
Does the TSA need to inspect the GPS device during the shipment acceptance process?
Is there a limit to the number of approved GPS devices I can include in my shipment?
Can I use the GPS service with a dangerous goods (or dry ice) shipment?
Are the approved GPS devices safe to use when transporting my pet as cargo?
Are there any prohibited items for which I can't use the GPS service when shipping with Delta Cargo?
Will Delta's claims policies change as a result of introducing the GPS service?
Credit and Collections FAQs
I don’t agree with the amount I’ve been billed, should I delay payment while I dispute the charge?
My company has a Delta Cargo credit account for domestic shipping but we need a credit account for international shipping. Do I have to submit a new application?
The credit limit on my company’s Delta Cargo credit account no longer meets our business needs. How can I request an increase?
I tried to use my company’s Delta credit account but the Delta Cargo agent told me the credit limit is $1.00. Why was I required to pay cash?
My company’s Delta Cargo credit account was deactivated for inactivity. How can I have credit reinstated to the account?
How can I request copies of account statements, invoices, and air waybills associated with my company’s Delta Cargo credit account?
Can I pay my credit account invoices by giving a check to the Delta agent at the Delta Cargo counter?
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